Frequently Asked Questions2025-04-03T20:23:59+13:00
What does ‘ex-lease’ mean? Is it the same as second hand?2025-04-03T20:17:03+13:00

Ex-lease computers are business-grade devices that were originally leased to companies for a fixed term, usually 2–3 years. Once the lease ends, the equipment is returned, tested, refurbished, and resold. While technically second hand, ex-lease items are generally higher quality and better maintained than standard consumer second-hand gear.

How long can computers last?2025-04-03T20:17:25+13:00

Business-grade computers, like those we sell, are built to last. With good care and occasional upgrades, they can often remain functional and reliable for 5–10 years or more.

What are the benefits of buying an ex-lease or refurbished computer?2025-04-03T20:17:37+13:00
  • Significant savings compared to new prices
  • Higher quality components (especially business-grade)
  • Environmentally friendly – helps reduce e-waste
  • Fully tested and reconditioned before sale
  • Great for home, student, and business use
Do you stock Apple products?2025-04-03T20:18:23+13:00

Not usually. Because Apple machines aren’t heavily used in corporate environments, there aren’t many ex-lease Apple units available, but feel free to ask in case we have something in stock.

 

I noticed that your products change all the time – why is that?2025-04-03T20:18:41+13:00

Stock comes and goes regularly. Quantities are sometimes limited. We sell what we have available at any given time. If you’re considering buying, don’t wait too long — the item you’re interested in may be gone next time you check.

 

What payment methods do you accept?2025-04-03T20:18:53+13:00

Visa and Mastercard, Internet Banking, and Cash. You can also pay by EFTPOS if you visit our office to collect your purchase.

How long will it take for my order to arrive?2025-04-03T20:19:08+13:00

If the item is in stock, we re-test it before shipping. Orders placed before midday can often ship the same day and may arrive the next day for North Island urban addresses. Rural and South Island deliveries may take a little longer.

I need the item in a hurry – can I pick it up from you?2025-04-03T20:19:22+13:00

Yes, that is usually possible. Please call us and let us know you’re in a hurry. We’ll do everything we can to assist. Our office is located in Henderson, West Auckland.

Do you offer a warranty?2025-04-03T20:19:34+13:00

Yes, all items come with a minimum 90-day warranty against hardware faults. Physical damage is excluded. Exceptions apply to products listed as not working or for parts only.

Do you offer refunds if I change my mind?2025-04-03T20:19:48+13:00

Please choose carefully. We don’t offer refunds for change of mind. However, we may be able to switch your purchase to a different item if needed.

Do you buy second-hand or ex-lease equipment?2025-04-03T20:20:00+13:00

Yes, we’re open to hearing from you if you have quality equipment to sell. Please get in touch with details.

What if I can’t see what I need on your site?2025-04-03T20:20:14+13:00

Please use our contact form to enquire. We often have access to more stock than is listed and are happy to investigate options for you.

Do you offer discounts for charities or for larger quantities?2025-04-03T20:20:28+13:00

Our prices are already sharp, but we’re happy to see what’s possible — especially for larger quantity orders or charitable organisations.

I noticed you have toner cartridges listed. What’s the background on these?2025-04-03T20:22:01+13:00

These are brand new and unopened. They come from corporates who have upgraded or disposed of their laser printer or copier and no longer need these particular models of toner for their new device. Rather than throwing these into landfill we make them available for sale at heavily discounted prices.

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